Agencies Thinking Outside the Box on CRM Strategies Says ARRAY Microsoft Practice Director
Greenbelt, MD, July 9, 2012 Keith Galumbeck, ARRAY Microsoft Practice Director, says “Government agencies are thinking outside the traditional box of CRM. They are looking to leverage the core functionality of the application and build a solution and platform that address the specific mission of the agency.” His quote appears in a recent article by destinationCRM.com (from the editors of CRM Magazine) on how agencies are improving their services with the public. See the full story for what government is doing, from President Obama’s Government 2.0 team to Oregon’s finding quick ways to gather and analyze citizen feedback.
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